Shivhon Adkins, MPA, founder of Medical Receptionist Network and author of the “Medical Receptionist Handbook to Success” will present the webinar “Front Desk Success with Medical Receptionist Engagement.” Shivhon has improved daily processes within the medical office setting over her 16 year career in healthcare, including creating and enforcing policies and procedures and implementing a new employee recognition program. Shivhon created an online learning program for Medical Receptionists to provide required concepts, improve communication, and increase team work and morale among front desk staff. Here, she answers many commonly asked questions on our blog
In healthcare facilities, workplace violence is an important issue that comes at a high price. Not only is workplace violence itself costly, but so are the fines OSHA issues in response. Recently OSHA has fined two healthcare facilities, one in Pennsylvania and one in Florida, for making employees and patients vulnerable to workplace violence. OSHA
Catherine E. Walters, Esq., partner at Bybel Rutledge LLP and Chair of the firm's Employment/Labor Law Group, presented the webinar “Navigating the Background Check and FCRA Compliance Minefield.” Ms. Walters returned to answer many commonly asked questions. Q: With respect to salary history bans, let’s say we are willing to pay a position in a
Our team is looking forward to the opportunity to bring legal, healthcare and business professionals together at the 2nd Annual Healthcare Compliance Symposium for a day of discussion and learning on the campus of Delaware Law School. Seven industry experts will provide helpful insight on timely topics including cybersecurity, human resources challenges, telemedicine, exclusions, and
Infographic showing the common employment records that need to be maintained based on federal requirements.
Gavin Baker, President of Baker Labs will present the webinar “How to Handle Negative Patient Reviews” on January 23, 2019 at 12 noon ET. Here he discusses handling negative online reviews. Nearly 70% of patients who read healthcare reviews are influenced in the selection of their next physician, hospital or medical practice, according to PwC
On November 29, during the International Conference on the Foreign Corrupt Practices Act, Deputy Attorney General Rod Rosenstein delivered a speech announcing changes to the Department of Justice (DOJ) 2015 policy memorandum titled “Individual Accountability for Corporate Wrongdoing.” This policy issued by then-Deputy Attorney General Sally Yates, commonly known as the Yates Memo, focuses on
Under the Occupational and Safety and Health Act of 1970 (OSHA), employers are responsible for providing safe and healthful workplaces for their employees. Compliance with OSHA should be a critical component of your compliance program. Learn about common violations to protect your employees from risk and avoid OSHA penalties.
Donald A. Balasa, JD, MBA, CEO and Legal Counsel at American Association of Medical Assistants (AAMA), presented the webinar “The Role of Medical Assistants in Medicare CCM and TCM.” Mr. Balasa returned to answer many commonly asked questions.