Presented: October 9, 2018 By: Stephen A. Dickens, JD, FACMPE SVMIC
First Healthcare Compliance hosts Stephen A. Dickens, attorney and Vice President of SVMIC for an interactive discussion on “Delivering Exceptional Patient Experience.” As trends away from patient satisfaction toward the patient experience, it is important for physicians, practice executives and staff to understand how this shift in ideology will affect their practice. Influencing patient experience begins with an understanding of the patient mindset and their barriers in understanding the healthcare environment.
1. Understand and articulate the significance of positive patient experience to both reimbursement and patient outcomes;
2. Assess the barriers to creating a positive patient experience; and
3. Implement and integrate best practices to engage staff and patients in creating positive patient experiences while improving