Presented: April 30, 2019 By: Shivhon Adkins, MPA, Founder Medical Receptionist Network
Shivhon Adkins, MPA, founder of Medical Receptionist Network and author of the Medical Receptionist Handbook to Success will lead this engaging webinar. Improve your front desk with a primary focus on the actions, independence, and abilities of your Medical Receptionists. Begin using feedback to enhance teamwork and shared goals while maintaining a successful environment by eliminating issues at the source and supporting your front desk team.
1. Improve workflows and processes to improve front desk efficiency
2. Demonstrating great customer service and organization to improve the overall patient experience
3. Keeping Medical Receptionists focused on top priorities with consistency, redirection, and clear expectations