Steven S. Wilder, BA, CHSP, STS, Senior Consultant & COO of Sorensen, Wilder & Associates presents this timely webinar. As acts of violence against healthcare workers continues to increase at epidemic rates, every healthcare worker must be trained to recognize and defuse aggression before they become a victim of violence.
1. Identify six common changes in behavior a person commonly goes through “Calm” and “Physically Violent”
2. For each of these behaviors, identify proven deescalants that can be used to restore a state of calm
3. Explain the techniques used in the triangle approach to verbal deescalation