Patient Satisfaction

CANDOR webinar

Medical Error, CANDOR/candor, and Patient Advocacy

First Healthcare Compliance hosts Kathleen W. McNicholas, MD, JD, CHC, CCEP, Consultant and Patient Advocate with Medical Legal Patient Advocacy Inc., for an interactive discussion on “Medical Error, CANDOR/candor, and Patient Advocacy.” Dr. McNicholas will review medical error and provide an approach to harmed patients. The CANDOR program of Communication and Optimal Resolution will be explained. CANDOR is well established and has been successfully adopted by many medical centers. With CANDOR in place, patients may benefit from the use of the principles and the help of a board-certified patient advocate.

Medical Assistants during Covid Era Webinar

Expanded Roles and Duties for Medical Assistants during the COVID-19 Era

Donald A. Balasa, JD, MBA, Chief Executive Officer and Legal Counsel of the American Association of Medical Assistants (AAMA) leads this timely and informative webinar. The medical assisting profession has risen to the occasion as the United States and the world have been dealing with the most serious health crisis in the last 100 years. Medical assistants have been asked by public health officials, managers of health systems, and licensed providers to assume expanded roles and perform tasks beyond their normal scope of work.

Expanded Roles and Duties for Medical Assistants during the COVID-19 Era

Catherine Short speaks with Donald A. Balasa, JD, MBA, CEO and Legal Counsel of the American Association of Medical Assistants (AAMA), on the topic of “Expanded Roles and Duties for Medical Assistants during the COVID-19 Era.” The medical assisting profession has risen to the occasion as we have been dealing with the most serious health crisis in the last 100 years.  Medical assistants have been asked by public health officials, managers of health systems, and licensed providers to assume expanded roles and perform tasks beyond their normal scope of work.  Because of the breadth of their education and training, medical assistants have been able to adapt quickly to these new responsibilities.  They have been called upon to work in nontraditional settings under the authority and supervision of a dedicated array of clinicians and administrators with whom they had not previously practiced. During this episode, we will discuss the laws that establish the scope of practice for medical assistants, and to delineate the expanded tasks that may be delegated under these laws.

E/M Coding Updates Podcast

E/M, CPT Code, & Documentation Updates for 2021 – CMS & AMA Come Together to Benefit Providers

Cindy Groux, CHBME/Board Member at HBMA and CEO, President and Owner of Health Care Practice Management, will address new CPT codes for 2021 to include prolonged services and clinical staff services, documentation changes to reduce the administrative burden, decreased needs for audits and how to promote coding consistency, and new rules for time billing.

Why payers can’t ignore the interoperability rules and should comply sooner rather than later

Catherine Short speaks with Dr. Chris Hobson, Chief Medical Officer for Orion Health. The topic of today’s program is “Why payers can’t ignore the interoperability rules and should comply sooner rather than later.” The Interoperability and Patient Access final rule approved by CMS and ONC is intended to advance patient participation through access to their health information and to drive advanced interoperability and innovation across the U.S. These rules will have significant impact on payer organizations who are currently facing unprecedented times.

Avoiding Overutilization vs. Patient Satisfaction: What’s a provider to do?

An increasingly important issue for many providers is the dilemma of providing care that is satisfactory to the patient while avoiding overutilization and its effect on reimbursement.   Unfortunately, the patient’s…
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