Recognizing and Defusing Aggressive Behavior

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Too often, healthcare professionals fail to recognize escalating behaviors until it is too late, and they are the victims of a violent attack. In this session, Steve Wilder, a nationally recognized healthcare safety and security consultant and co-author of the book “The Essentials of Aggression Management in Healthcare: From Talkdown to Takedown” will discuss the Aggression Continuum and ways to de-escalate aggressive behaviors before physical violence erupts.

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