This course covers how to improve your front desk with a primary focus on the actions, independence, and abilities of your medical receptionists and how to use feedback to enhance teamwork and shared goals while maintaining a successful environment.
- Improving workflows and processes to improve front desk efficiency;
- Demonstrating great customer service and organization to improve the overall patient experience;
- Keeping medical receptionists focused on top priorities with consistency, redirection, and clear expectations.
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