As acts of violence against healthcare workers continue to increase at epidemic rates, every healthcare worker must be trained to recognize and defuse aggression before they become a victim of violence.
- Identify six common changes in behavior a person commonly goes through from “Calm” to “Physically Violent”;
- For each of these behaviors, identify proven deescalants that can be used to restore a state of calm;
- Explain the techniques used in the triangle approach to verbal de-escalation.
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