Recognizing & Defusing Aggressive Behavior Before Violence Erupts

As acts of violence against healthcare workers continue to increase at epidemic rates, every healthcare worker must be trained to recognize and defuse aggression before they become a victim of violence.

Educational Objectives:

1. Identify six common changes in behavior a person commonly goes through from “Calm” to “Physically Violent”;
2. For each of these behaviors, identify proven deescalants that can be used to restore a state of calm;
3. Explain the techniques used in the triangle approach to verbal de-escalation.

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